e-Governance

 

e-Governance is to provide SIMPLE, MORAL, ACCOUNTABLE, RESPONSIVE and TRANSPARENT i.e., SMART Government.  The resulting benefits are less corruption, transparency, paperless offices, greater convenience, revenue growth and/or cost effectiveness. Minimum agenda for each Ministry/Department for an effective e-Governance is expected to be -

  1. To provide PCs with necessary software, including LAN, up to a certain level.
  2. Training of all staff members who are expected to use computer through Learning Centres for decentralized training in computers.
  3. To start using the NIC's Office Procedure Automation software to keep a record of all receipts, issue of letters, and movement of files.
  4. Pay roll accounting and other house-keeping software for day-to-day  operations.
  5. (a) Notices and circulars to be circulated by e-mail.
         (b) Submission of applications and official Notes/notings to be done electronically.
          (c) To set up online notice board to display orders, circulars etc.
  1. To use the web-enabled DAR & PG Grievance Redressal Software.          
  2. To have its own website specifically containing a section in which various forms to be used by citizens/customers are available.  The forms to be available for being printed out, completed and submission on the computer itself.
  3. All Acts, Rules, Circulars to be converted into electronic form and, along with other published material of interest or relevance to the public, be made available on the internet and be accessible from the Information and Facilitation Counter.
  4. The version of the websites be developed simultaneously in national and regional languages.
  5. To make efforts to develop packages so as to begin electronic delivery of services to the public.
  6. To have an overall IT version of strategy for a specific period, with in which it could dovetail specific action plans and targets (including the minimum agenda) to be implemented within one year.

In view of above, a large number of the service customer care e-services have already been initiated.  Among them, the most important is the website of the Union Deptt of Administrative Reforms & Public Grievances regarding Citizens' Charters. It can be logged on www.goicharters.nic.in


For complaints & suggestions log on to :   http://darpg-grievance.nic.in

 

Grievances in Central Governments
To provide more responsive and citizen-friendly services, a public grievance redress machinery, headed by a senior officer as Director of Grievances, has been set up in each Ministry/Department vested with the powers to call for files/papers relating to grievance. He/she is supposed to be available on every Wednesday between 1000and 1300 hours.  Grievance petition should include the following information –

  1. Name & address of the Complainant
  2. Specifics of Grievance
  3. Designation & full address of the authority approached earlier
  4. Reference Number/date of the communication of the concerned authority, if any

For Grievance against Cabinet Sectt., write to :

Directorate of Public Grievances, Cabinet Secretariat,
2nd Floor, Sardar Patel Bhawan, Sansad Marg, New Delhi-110001.

For consumer-related information & guidance:
National Helpline to register complaints on line – www.nationalconsumerhelpline.in 

Central Deptt. of Consumer Affairs

www.fcamin.nic.in

Online resolution of consumer disputes

www.core.nic.in

Toll-free National Consumer Helpline
Or Write to P.O.Box 3306,
New Delhi-110 014

1800-11-4000
(9.30AM to 5.30PM (Monday -Saturday)
(from BSNL/MTNL Lines)

Administrative Reforms Deptt., Delhi

drkbrai@hub.nic.in

National Commission for Women

www.nrcw.nic.in

For online registration

www.ncw.in

National Legal Services Authority  
12/11, Jam Nagar House,
Shahjahan Road, New Delhi-110011

(011) 23382778

Some of the government and consumer organisation websites where one can lodge consumer complaints in India are:
http://www.cag.gov.in/
http://www.cai-india.org/
http://www.cccindia.net/
http://www.cercindia.org/
http://www.cgsiindia.org/
http://www.confonet.nic.in/
http://www.consumercomplaints.in/
http://www.consumerhelpline.in/
http://www.consumeronline.org/
http://www.consumer-voice.in/
http://www.corecentre.co.in/
http://www.icrpc.org/   
http://www.iepf.gov.in/
http://www.investorhelpline.in/
http://www.irda.gov.in/
http://www.karmayog.org/
http://www.ncdrc.nic.in/
http://www.pgportal.gov.in/
http://investor.sebi.gov.in/
https://secweb.rbi.org.in/BO/compltindex.htm
(Courtesy of Shri Mohan Siroya of Consumer Complaints Cell)

 

Addresses of other important websites are as follows

Supreme Court of India

www.courtnic.nic.in

Union Public Service Commission

http://www.upsc.gov.in

Registrar of Newspapers for India

www.rni.nic.in

Information on Income Tax

www.incometaxindia.gov.in

To file e-Income Tax Return through Private Consultants

e-Return Intermediary Cell
  New Delhi:  

www.alankit.com
e-mail - e-return@alankit.com
Tel.  (011) 23541234/52541234 

Abhipra

www.abhipra.com
info@abhipra.com

Ministry of Human Resources


Info. on Higher Edu. & Edu. Loans

www.kayastha.com

Career-related Information

www.careerindia.com

Info. on Scholarships in
India & abroad

www.educationsupport.nic.in

University Grants Commission 

www.ugc.ac.in

Central Board of Secondary Education
(CBSE) For CBSE affiliation

www.cbse.nic.in

Central Board of Secondary Education (CBSE) : Institutions seeking affiliations will have to fill the form and attach corresponding documents online.  The application will have to be tendered a year in advance.

Indian Railways

SMS to 7245 with 10-digit PNR number to find Reservation Status
Reply till reservation status changes from irctc.co.in
(service description on website)
Railway Passenger Reservation System

E-Tickets can be booked at 

www.trctc.co.in

Northern Railways

www.northrail.org

Telephone Public Grievance Cell

Call for complaints  

198 or Call - 011-23356666 

Fax    

011-23357777  

e-mail 

dotpg@bol.net.in

MTNL Website  

  www.mtnl.net.in

Delhi MTNL on Internet

delhi.mtnl.net.in

Passport 

sbps@hub.nic.in

National AIDS Control Org.

www.nacoindia.org

Bureau of Police Research & Development (BPRD)
For Telephone & Contact Information of all States

www.bprd.oov.in
e-mail : dgbprd@yahoo.co.in

Delhi Police

Mobile: 9811599901
www.delhipolice.nic.in
delpol@vsnl.com

Mail your grievance and confidential information Commissioner of Police, Post Box No. 171, GPO, N. Delhi

 E-m :bk.gupta@nic.in

Delhi Traffic Police 

www.delhitrafficpolice.nic.in

Joint Commissioner of Police, Traffic

jcpt_delhi@vnsl.net

DCP/Traffic-Hdqrs.

dcptdlh@satyam.net.in

DCP/Traffic-Southern Range

dcptsrdlh@yahoo.com

DCP/Traffic-Northern Range

dcptnr@yahoo.com

DCP/Traffic-New Delhi Range

dcptndr@yahoo.com

DCP/Traffic-VIP

dcp_t_vip@yahoo.com

ACP/Traffic-P.R.G.

Tel. 26101197

For downloading FIR lodged since Feb 1, 2011 www.nic.in
In case of problems in lodging complaints with Police, contact with the Ms Kiran Bedi’s
‘Mission Safer India’ www.saferindia.com

Government of NCT of Delhi


Public Grievance Commission 
(online reg. of grievances)

www.pgc.delhigovt.nic.in

Delhi Dte. of Employment for online          
registration in Delhi Employment Exchanges

www.emp-delhi.gov.in

Deptt. of Excise

http://cexcise.delhigovt.nic.in

For information/complaint, e-mail 

cexcise@mail.nic.in

Delhi Deptt. of Transport

http://www.transport.delhigovt.nic.in
24 hour Helpline 9604-400-400

For filling Form 16 for registration in the Electoral Rolls of Delhi

www.ceodelhi.com

Municipal Corp. of Delhi

www.mcdonline.gov.in

Civic Complaints 

complaint@mcdonline.gov.in

Delhi Jal Board

www.delhijalboard.nic.in

For Value Added Tax (VAT) 

www.delhisalestax.com
Toll-free Helpline 9604-444-444

Delhi Commission for Women

www.dowonline.org

Easy Bill - To pay your Bills 

www.easybillindia.com
Call to find outlet 9604-14-14-14

Ministry of Co. Affairs 
(Inv. Edu. & Protection Fund)

www.mca.gov.in
(link to information (IEPF))

Grievance against RBI, New Delhi

 rdmewdelhi@rbi.org.in

To become an Informed Investor (cos. / individuals penalised for eco. defaults )

www.watchoutinvestors.com

Ministry of Overseas Indian Affairs        Toll-free 24X7 Helpline No. 1800-11-3090
(For Overseas Indian Workers,
Victims of NRI marriages, etc.
Private Helplines for victims of NRI marriages
Website of ICP (International Council of Punjabis) – www.icpunjabis.com 
Can also contact - Redcross Bhawan, Garhshankar (Hoshiarpur)

 

 TII's Report on " Assessment of Integrity Pact (IP) in IP compliant PSUs Click here
 ALAC India For more details : Click here



 
 

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